Welcome to Sextoysmart.in. Here, we provide you with details about our shipping and delivery process to ensure a smooth and satisfying shopping experience.

1. Delivery Time: We strive to process and dispatch orders within 2-3 business days from the date of purchase. The delivery time may vary based on your location and the shipping method selected during checkout.

2. Discreet Packaging: Your privacy is our priority. All orders from Sextoysmart.in are shipped in discreet packaging to protect your confidentiality. The packaging contains no explicit labels, logos, or references to the nature of the contents inside.

3. Billing Information: To respect your privacy, our billing information is discreet. The billing descriptor on your credit card or bank statement will appear as something generic and inconspicuous, such as “XYZ Private Limited” or another neutral designation.

4. No Return or Refund Policy After Delivery: Due to the intimate nature of our products, we do not accept returns or offer refunds once the items have been delivered. Please review our detailed Refund and Return Policy for more information.

5. Order Cancellation: Customers have the option to cancel an order before it is dispatched. Once an order has been dispatched, cancellation is not possible. To cancel an order, contact us at contact@sextoysmart.in with your order details.

6. Shipping Charges: Shipping charges are calculated based on the shipping method selected and the delivery location. The applicable charges will be displayed during the checkout process.

7. Order Tracking: Once your order is dispatched, you will receive a tracking number to monitor the status of your delivery. You can track your order through our website or the courier’s tracking system.

8. Undeliverable Packages: If a package is undeliverable due to an incorrect address or other issues, we will attempt to contact you. If we are unable to reach you, the order will be canceled, and a refund, minus the shipping fees, will be issued.

9. Contact Us: For any questions or concerns regarding our Shipping and Delivery Policy, please contact us at contact@sextoysmart.in.

10. Changes to Policy: We reserve the right to modify this Shipping and Delivery Policy at any time. Changes will be effective upon posting on the website. Users are encouraged to review the policy periodically for updates.

By making a purchase on Sextoysmart.in, you acknowledge that you have read, understood, and agreed to our Shipping and Delivery Policy.